Contact Us

1. How to Reach Us

We handle all customer support, billing questions, and general inquiries through a single, centralised Support Center. This lets us track every request, route it to the right team member, and make sure nothing falls through the cracks.

2. Response Times

We aim to respond to all inquiries as quickly as possible. Our typical response windows are shown below. These are targets, not guarantees — during launch periods or holidays, responses may take slightly longer.

If you have not received a reply within the window shown above, please check your spam or junk folder first, then follow up through the same Support Center link so your request stays linked to the original ticket.

3. What to Include in Your Message

To help us resolve your request quickly, please include as much of the following information as possible:

• Your name and the email address associated with your VivafyAI account;
• Order or transaction reference if your question relates to a purchase (this is in your receipt email);
• A clear description of what you need help with, including the exact steps that led to the issue;
• Screenshots or screen recordings where relevant — these dramatically speed up diagnosis;
• Browser and device details (e.g. Chrome on Windows 11, Safari on iPhone) for technical issues; and
• Your preferred outcome where applicable (e.g. refund, exchange, technical fix).

Please do not include full credit card numbers, passwords, or other highly sensitive information in your message. Our team will never ask for your password.

4. Before You Contact Us

Many common questions are already answered in our published documents. Checking these first can often resolve your issue immediately:

• Terms of Service — license scope, permitted use, payments, cancellation, and termination;
• Disclaimer — earnings disclaimers, AI-output limitations, affiliate disclosures, and copyright notices;
• Privacy Policy — what data we collect, how we use it, and how to exercise your privacy rights.

If your question relates to a refund, please review Section 8 of the Terms of Service before submitting a request — it explains what is and is not covered by our money-back guarantee.

5. Reseller Inquiries

If you already hold a reseller license or are considering one, here is how to get the fastest answer:

• License activation or dashboard access — include the email address on your reseller account and, if possible, a screenshot of the error;
• Customer license issues — remember that end-user product support is handled directly by our team. You do not need to troubleshoot on our behalf. Simply direct your customer to the Support Center, or open a ticket yourself with their details;
• Pricing, margin, and payout questions — clarify that you set your own retail price and keep the full sale price, less your own payment-processor fees. We take no revenue share;
• Marketing claims and compliance — if you are unsure whether a claim you want to make is permissible, ask before you publish it. You are responsible for your own marketing under the Terms of Service.

6. Legal & Formal Notices

The following formal notices must be submitted in writing through our Support Center so they can be logged and routed correctly:

• Copyright / DMCA notices — see Section 12 of our Disclaimer for the full list of information your notice must include;
• Privacy rights requests — access, rectification, erasure, restriction, portability, or objection requests under GDPR, CCPA/CPRA, or similar laws. See Section 9 of our Privacy Policy for details;
• Dispute notices — prior to initiating any formal proceeding, please send written notice and allow thirty (30) days for good-faith negotiation, as described in Section 17 of our Terms of Service;
• Complaints — any formal complaint about the Service, our conduct, or a reseller should be submitted in writing with supporting evidence.

7. Business & Partnership Inquiries

We welcome genuine business and partnership inquiries, including:

• Affiliate and joint-venture proposals;
• Integration or API partnership requests;
• Press and media inquiries;
• Bulk or enterprise licensing discussions.

Please submit these through the Support Center with “Business Inquiry” in the subject line and a brief summary of your proposal. We review every serious inquiry but cannot guarantee a response to unsolicited pitches that are not a fit for our roadmap.

8. Contact Details

All contact is handled through our centralised Support Center. For your records, our full details are listed below.