Privacy Policy

1. Introduction

OJ James (Software Products) is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using the Service, you can be assured that it will only be used in accordance with this Privacy Policy.

We may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes. This policy is effective from 

This Privacy Policy should be read together with our Terms of Service and our Disclaimer, which also govern your use of the Service.

2. Information We Collect

We may collect the following categories of information:

2.1 Information you provide to us

• Name, username, and account credentials;
• Contact information, including email address and, where provided, telephone number;
• Billing and payment-related information (processed by our third-party payment providers — we do not store full card numbers on our servers);
• Demographic information such as country, postcode, preferences, and interests;
• Content, prompts, and other materials you submit to or process through the Service; and
• Other information relevant to customer surveys, support requests, and/or offers.

2.2 Information collected automatically

• IP address and approximate geographic location derived from it;
• Browser type, device type, operating system, and language settings;
• Pages visited, time spent, referring URLs, and interactions with the Service;
• Cookie identifiers and similar tracking technologies (see Section 5); and
• Log data, error reports, and security-event information.

2.3 Information from third parties

• Information from payment processors confirming that a transaction has completed;
• Information from marketing or analytics providers where you have consented to such sharing; and
• Information from single sign-on or social login providers if you choose to authenticate with them.

3. How We Use Your Information

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• To provide the Service. To create and manage your account, deliver the features you have requested, process transactions, and provide customer support.
• Internal record keeping. To maintain accurate business and accounting records.
• To improve our products and services. To analyse usage patterns, diagnose technical issues, and develop new features.
• To communicate with you. To send transactional emails (receipts, password resets, service notices) and, where you have opted in, promotional emails about new products, special offers, or other information we think you may find interesting.
• For market research. From time to time we may contact you by email or, where provided, by phone or mail, to gather feedback and improve our offering.
• To personalise your experience. To customise the website and the Service according to your interests and preferences.
• To protect our business. To detect, prevent, and address fraud, abuse, security incidents, and violations of our Terms of Service.
• To comply with the law. To meet legal, tax, regulatory, and accounting obligations, and to respond to lawful requests from public authorities.

4. Legal Bases for Processing

Where required by applicable law (for example, if you are located in the European Economic Area or the United Kingdom), we rely on the following legal bases to process your personal data:

Where we rely on consent, you may withdraw that consent at any time by contacting us through our support center. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

5. Cookies & Tracking Technologies

A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets us know when you visit a particular page. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

5.1 Types of cookies we use

• Strictly necessary cookies. Required for the Service to function, including login sessions, security, and shopping-cart functionality. These cannot be switched off.
• Analytics cookies. Used to identify which pages are being used and how visitors move through the site. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.
• Preference cookies. Used to remember your settings and choices so the Service can present a more personalised experience.
• Marketing cookies. Where you consent, used to measure the effectiveness of advertising and to show you relevant content on third-party platforms.

5.2 Managing cookies

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Please note that declining cookies may prevent you from taking full advantage of the website and may affect the functionality of the Service.

A cookie in no way gives us access to your computer or to any information about you, other than the data you choose to share with us.

6. How We Share Your Information

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.

We may share your information with the following categories of recipients, strictly to the extent necessary to operate the Service:

• Service providers and processors. Hosting providers, cloud infrastructure, email delivery services, analytics providers, customer-support tools, and similar vendors who process data on our behalf under contractual confidentiality obligations.
• Payment processors. Third-party payment gateways and merchant-of-record platforms that handle your transactions. These providers process your payment details under their own privacy policies.
• AI and model providers. Where the Service relies on third-party AI models or APIs, your inputs may be transmitted to those providers for the sole purpose of generating output.
• Professional advisors. Lawyers, accountants, auditors, and insurers, where reasonably necessary.
• Legal and regulatory authorities. Where we are required to do so by law, court order, subpoena, or to protect the rights, property, or safety of the Company, our users, or the public.
• Business transfers. In connection with a merger, acquisition, reorganization, financing, or sale of assets, in which case your information may be transferred as part of the transaction. We will notify you of any such change and any choices you may have.

We may use your personal information to send you promotional information about third parties which we think you may find interesting, but only if you tell us that you wish this to happen.

7. How We Protect Your Information

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. These measures include:

• Encryption of data in transit using industry-standard TLS/SSL;
• Access controls and authentication requirements for internal systems;
• Restricting access to personal data to employees and contractors who need it to perform their role;
• Regular review of our data-collection, storage, and processing practices; and
• Vendor due diligence for third-party processors who handle personal data on our behalf.

8. How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, tax, or reporting requirements. Retention periods vary depending on the type of data and the purpose of processing. For example:

• Account data is retained while your account remains active and for a reasonable period afterwards in case you wish to reactivate it;
• Transaction and billing records are retained for the period required by applicable tax and accounting law;
• Marketing preferences and consent records are retained until you withdraw consent or unsubscribe, plus a short period to honour your request; and
• Analytics data is retained in aggregated or de-identified form and is periodically purged.

When data is no longer required, we securely delete or anonymise it.

9. Your Privacy Rights

Depending on where you live, you may have some or all of the following rights in relation to your personal information:

• Right of access. To request a copy of the personal data we hold about you.
• Right to rectification. To ask us to correct inaccurate or incomplete information.
• Right to erasure. To ask us to delete your personal data, subject to certain legal exceptions.
• Right to restrict processing. To ask us to limit how we use your data.
• Right to data portability. To receive your data in a structured, commonly used, machine-readable format.
• Right to object. To object to processing based on legitimate interests or to direct marketing at any time.
• Right to withdraw consent. Where processing is based on consent, to withdraw it at any time.
• Right to lodge a complaint. With your local data-protection authority.

9.1 Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes;
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us through our support center; and
• You can unsubscribe from our marketing emails at any time using the unsubscribe link included in every promotional message.

9.2 California residents (CCPA/CPRA)

If you are a California resident, you may have the right to know what personal information we collect, to request deletion, to request correction, to opt out of the “sale” or “sharing” of personal information, and to not be discriminated against for exercising these rights. We do not sell personal information in the conventional sense, but certain advertising or analytics arrangements may be considered a “sale” or “share” under California law. You can exercise your rights by contacting us through our support center.

10. Marketing & Communications

We may periodically send promotional emails about new products, special offers, or other information which we think you may find interesting, using the email address you have provided. We will only do so where we have your consent or where we are otherwise permitted to do so by law.

Every promotional email we send includes a clear and simple way to unsubscribe. Transactional and account-related messages (such as purchase receipts, password resets, and important service notices) are not marketing messages and will continue to be sent while your account remains active.

11. Children’s Privacy

The Service is not directed to children under the age of 13 (or under 16 in certain jurisdictions), and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that a child has provided us with personal information, please contact us through our support center and we will take steps to delete that information.

12. International Data Transfers

We may store and process your information on servers located in countries other than your own, including countries that may have different data-protection laws. Where we transfer personal data from the European Economic Area, the United Kingdom, or Switzerland to a country that has not been recognised as providing an adequate level of protection, we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms.

By using the Service, you acknowledge that your information may be transferred to and processed in jurisdictions outside your country of residence.

13. Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this Privacy Policy.

You should exercise caution and look at the privacy statement applicable to the website in question. This includes any third-party checkout, payment, or reseller platform you may be redirected to when making a purchase.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the “Last updated” date at the top of this page and, where required by law or where the change is significant, notify you by email or through a notice within the Service.

We encourage you to review this page periodically. Your continued use of the Service after any revised Privacy Policy takes effect constitutes your acceptance of the revised policy.

15. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or would like to make a complaint about how we have handled your information, please contact us using the details below.